Support requests
For connection issues, include your device, VPN client app, protocol, approximate time of failure, and any error message shown by the client.
For billing or account issues, include your account email and the plan or payment details available to you.
Abuse reports
If you believe Prometey VPN infrastructure is being abused, contact support with timestamps, IP addresses or domains involved, logs if available, and a clear description of the incident.
Where to write
Use the official Telegram support link from this site. It is currently the primary contact channel for MVP support and billing.